Shipping Policy

We process most orders within 1-2 business days. Delivery times vary by destination and product availability.

• Bath
• Cardiff
• Inside Dhaka
• Mymensingh
• National Institute of youth, Savar
• Outside Dhaka
• Wales

If an item is unavailable or delayed, we will contact you with options (wait, replacement, or refund).

We aim to make returns simple. Returned products must be in original condition, with packaging & accessories.

• Free returns available
• Non-returnable: Clearance, hygiene-sensitive, or customized items
• Refund method: Original payment method (processing 3-7 business days)

To initiate a return, please contact support with your order number and reason. Unauthorized returns may be rejected.

Warranty coverage applies to eligible defects in materials or workmanship during the stated period.

• 16 days warranty
• Does not cover accidental or cosmetic damage
• Proof of purchase is required

For warranty claims, submit order details and issue description. We may request photos or inspection.